TERMS OF SERVICE

Last updated: March 27, 2026

This document establishes the general terms and conditions of trading in the Online Store www.bmlmenswear.com. The manager of the Online Store is SOLURA UAB (Registry Number 304596515, VAT Number LT100012686710, Registration address - Didžioji Street 8, Postal Code 01128 Vilnius, Lithuania).

1. DEFINITIONS

1.1 Personal data means any information relating to a natural person – a data subject whose identity is known or can be identified, directly or indirectly, by means of data such as a personal identification number, one or more characteristics of a physical, physiological, psychological, economic, cultural or social nature specific to a person.

1.2 Online Store is an e-commerce store located on the website www.bmlmenswear.com.

1.3 Seller – Solura UAB, registration address - Didžioji Street 8, Postal Code 01128 Vilnius, Lithuania, e-mail addresses - info@bmlmenswear.com, support@bmlmenswear.com.

1.4 Buyer – any person who purchases goods in the Online Store or uses the services provided by the Online Store.

1.5 Good, goods – items that are sold in the Online Store.

1.6 Services are a remunerated activity or a result thereof, which are offered in the Online Store.

1.7 Privacy Policy – a document approved by the Seller, which provides for the basic rules for the collection, accumulation, processing and storage of Personal Data when using the Online Store. The Privacy Policy is an integral part of these Terms.

1.8 Contract – a sale-purchase agreement concluded between the Buyer and the Seller when the Buyer purchases Goods in the Online Store.

1.9 Parties – Buyer and Seller together.

1.10 Rules – these Terms and Conditions, which regulate the rights and obligations of the Parties, the prices of the Goods, the payment procedure, terms, delivery, the return of the Goods, the liability of the Parties, the examination of complaints and other conditions related to the purchase – sale of Goods in the Online Store.

1.11 Order – an order for goods and services distributed in the Online Store submitted by the Buyer.

2. GENERAL CONDITIONS

2.1. These Rules are a binding and inseparable part of the sale-purchase agreement concluded between the Seller and the Buyer.

2.2. The following have the right to use the Online Store:

2.2.1. Capable natural persons, at least 18 years of age;

2.2.2 minors between the ages of 14 (fourteen) and 18 (eighteen) years of age only with the consent of their parents or guardians, unless they have the right to dispose of their income independently;

2.2.3 legal persons;

2.2.4 Authorized representatives of all of the above persons.

2.3. The Buyer, when purchasing in the Online Store and ticking the box next to the statement "I have read the Terms and Conditions and Privacy Policy", confirms that he/she has read these Rules and the Privacy Policy, agrees with them and undertakes to comply with them. After the Buyer confirms that he/she has read the Rules and the Privacy Policy, they become an integral part of this Agreement.

2.4. The Seller has the right to suspend the Buyer's right to use the Online Store at any time without any additional explanations, as well as if the Buyer provides false, inaccurate, misleading data during the order of the Goods, pays for the Goods with a payment card that does not belong to the Buyer, violates these Rules, the Privacy Policy or otherwise illegally uses the Online Store or the services provided by the Seller.

2.5. All rights of the trademarks presented in the Online Store belong to the managers of those trademarks. It is prohibited to copy, reproduce or otherwise use any information, photos, videos and other material provided in the Online Store without the written consent of the Seller.

3. ORDERING GOODS

3.1. The Buyer can purchase goods in the Online Store by placing an Order. The order can be placed through the personal Account created by the Buyer on the Online Store or by forming a one-time order without creating a personal Account.

3.2. Photos of the goods presented in the Online Store may differ slightly from the actual appearance of the goods, their packaging, color or shape.

3.3. The sale-purchase agreement between the Buyer and the Seller shall be deemed to have been concluded from the moment when the Buyer forms a cart of goods in the Online Store, indicates his/her contact information, selects the delivery address, enters the payment data and, after getting acquainted with the Rules, clicks the "Pay" button.

3.4. When filling out the order form or otherwise using the Online Store, the Buyer must provide complete and correct data. The Buyer is responsible for the correctness of the data provided in the Order and assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided.

3.5. The Seller shall inform the Buyer about the conclusion of the sale-purchase agreement by sending a notification to the e-mail address specified by the Buyer.

3.6. Together with the Order placed by the Buyer, these Rules become the Agreement concluded between the Buyer and the Seller and are a binding legal document for both parties. The Agreement concluded between the Buyer and the Seller shall be valid until the full fulfilment of the obligations of the parties under the Agreement or until its termination in accordance with the procedure established in these Rules.

3.7. The Seller has the right to withdraw from the Agreement and refund the money paid by the Buyer or extend the terms of performance of the Seller's obligations under the Agreement, if due to substantially changed circumstances or due to technical errors (obstacles) or actions of third parties, the Seller is unable to perform the Agreement by reasonable and accessible means. In such cases, the Seller undertakes to inform the Buyer about the situation and to look for ways of execution of the Agreement that satisfy both Parties.

3.8. Upon becoming aware of the error, the Seller will immediately send a notice to the Buyer and the Buyer will be entitled to an immediate refund of the price paid, using the same means of payment as the Buyer used to place the Order. The buyer can buy the same goods at the corrected price indicated in such a notice by adding the selected goods to a new shopping cart. The Seller shall not be obliged to provide the Buyer with any additional compensation for any damage that the Buyer may suffer as a result of such withdrawal from the Agreement.

3.9. The Seller shall not be liable for any and all disruptions in the networks of the Internet connection, e-mail or electronic signature service providers as a result of which the Buyer does not receive informative or confirmatory e-mails or messages from the Seller.

3.10. If the Order placed by the Buyer contains at least one Good, the requested quantity of which the Seller cannot deliver to the Buyer within the deadlines specified in these Rules, the Seller shall immediately inform the Buyer thereof by the e-mail address or telephone number specified in his/her Account and:

3.10.1. unilaterally cancel the Order and refund to the Buyer within 14 (fourteen) calendar days the price of the Goods paid by the Buyer and the delivery costs, if any, to the Buyer's account from which the payment was made; or

3.10.2. proposes another (later) term for the delivery (pick-up) of the Order; or

3.10.3. offers to execute the Order without the missing Good and to refund the price of the missing Good to the Buyer's account from which the payment was made within 14 (fourteen) calendar days.

3.11. If the Buyer does not agree with the methods of execution of the Order proposed in clauses 3.10.2 or 3.10.3 of the Rules, the Buyer may refuse the Order. In such a case, the Seller shall refund to the Buyer the price of the Goods paid by the Buyer and the delivery costs, if any, to the Buyer's account from which the payment was made, within 14 (fourteen) calendar days from the withdrawal of the Order.

4. PAYMENT FOR GOODS

4.1. The prices of goods in the Online Store are indicated in euros, including value added tax (VAT). The price of the Good does not include the fee for the delivery of goods to the Buyer, unless otherwise specified in the Online Store.

4.2. Delivery of the Good to the Buyer is paid. Unless otherwise specified in the Online Store, the price of delivery of the Goods to Lithuania, Latvia and Estonia is 10 (ten) euros including VAT, to other EU countries – 30 (thirty) euros including VAT. Delivery rates during a specific order are visible when the Buyer places the order.

4.3. The delivery price does not include customs duties and other possible charges, so the Buyer pays the customs duty and other charges when the Goods reach the customs office of that country.

4.4. The Seller has the right to change the prices of goods in the Online Store at any time without notifying the Buyer. These changes will not affect the fulfilment of an already confirmed Order.

4.5. To pay for goods in the Online Store, the Seller uses the secure Shopify payment platform. The goods can be paid for using a bank card, using PayPal, Google Pay, Apple Pay and other methods specified in the Online Store. By entering the payment card data into the Order form, the Buyer confirms that the card has been issued to the Buyer and the Buyer has the right to use it. According to a separate request, payment for the goods can also be made by bank transfer or other way.

4.6. The Seller shall start executing the submitted Order only after receipt of payment for the goods and their delivery (except for the case when the Buyer has chosen the payment method by bank card or cash when picking up the goods in a physical store). Payment shall be deemed to have been made when the total amount payable is received and credited to the Seller's account.

4.7. The VAT invoice is submitted to the Buyer by e-mail after the delivery of the goods.

5. VAT AND INVOICES

5.1. According to the current rules and regulations, all purchases are subject to value added tax (VAT).

5.2. In this regard, and in accordance with the Title V of Chapter 1 of Council Directive 2006/112/EC, on the common system of value added tax, the place of supply is deemed to be in the Member State where the goods are supplied and VAT will be charged at the rates laid down by each Member State to which the goods are to be supplied.

5.3. Under the rules and regulations in force in each jurisdiction, 'reverse charge' (Article 194 of Directive 2006/112) may be applied to goods supplied in certain Member States of the European Union, provided that the person acquiring the goods is or should be a taxable person liable for VAT. In this case, the Seller will not be subject to any VAT. VAT for the submitted goods would be deducted and paid by the Buyer in the reverse charge procedure.

5.4. The invoice shall be submitted to the Buyer in electronic form by the e-mail address provided in the Order. However, at any time the Buyer may indicate that he/she wishes to receive a hard copy of the invoice, in suc a case a paper invoice will be sent to the address specified by the Buyer.

6. DELIVERY

6.1. Delivery of goods is carried out to the countries specified in the Online Store.

6.2. The methods of delivery of goods and approximate timelines are indicated in the Online Store. Delivery deadlines do not include weekends and holidays established by the Republic of Lithuania.

6.3. The Seller is not responsible for the delay in the delivery of the Order due to the fault of third parties delivering the parcels.

6.4. In all cases, the Seller shall be exempt from liability for the delay in delivery of the Goods, if the Goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer himself or due to circumstances dependent on the Buyer.

6.5. If you order more than one Good, they may be delivered at different times. There will be no additional delivery fee for this.

6.6. Upon noticing any damage to the parcel, the Buyer must notify the Seller by e-mail support@bmlmenswear.com no later than within 2 (two) days. Failure to report irregularities within the specified time limit shall be deemed to have been properly delivered.

6.7. After picking up the Goods, the Buyer must check the condition of the parcel (whether the package of the parcelis not crumpled, wet, torn or otherwise externally damaged), the assortment, quantity and quality of the Goods. If the Buyer notices any damage to the external appearance of the parcel or the Goods, discrepancies in the assortment or quantity of the Goods, the Buyer must immediately inform the Seller thereof by e-mail support@bmlmenswear.com. Violations or discrepancies recorded during the collection of goods shall be eliminated in accordance with the procedure and terms agreed between the Buyer and the Seller.

6.8. If the Buyer does not make any claims to the Seller within 14 (fourteen) calendar days from the moment of delivery of the Goods, it shall be considered that the packaging, quantity and quality of the Goods comply with the terms of the Agreement.

6.9. The risk of accidental damage of the Goods passes to the Buyer when he/she or a person designated by him accepts (collects) the Goods.

7. RETURNS

7.1. The return of goods is carried out in accordance with the provisions of the Civil Code of the Republic of Lithuania regulating distance contracts and the Retail Trade Rules approved by the Government of the Republic of Lithuania Resolution No. 738 of 22.07.2014.

7.2. For hygiene reasons, underwear, socks, and other similar goods are non-returnable.

7.3. The Buyer has the right to return the goods purchased in the Online Store to the Seller without any additional explanation, by refusing the concluded Agreement. In order to exercise this right, the Buyer must send unwanted goods using the return sticker received with the shipment or in any other way specified in the Online Store no later than within 15 (fifteen) calendar days from the date of receipt of the goods, or must inform the Seller at the e-mail address no later than within 15 (fifteen) calendar days from the date of receipt of the Goods support@bmlmenswear.com by making a clear statement. The day of receipt of the Goods is considered to be the day of collection of the Goods from the parcel terminal, courier or physical store. The withdrawal period of the Contract will expire 15 (fifteen) days from the date on which the Buyer received the Goods.

7.4. Buyer is entitled to 1 (one) free return for each individual Order.

7.5. The Seller, upon receipt of a written notice from the Buyer regarding the withdrawal of the Contract, shall refund to the Buyer the money paid for the Goods (including the costs of delivery of the Goods) to the Buyer within 14 (fourteen) calendar days using the same method in which the Buyer paid for the Goods. If the Good was purchased in a physical store by paying for the Good in cash, the money will be returned to the bank account specified by the Buyer. The Seller has the right not to refund the amounts paid by the Buyer until the Goods are returned to the Seller.

7.6. The Buyer must send or deliver the returned Goods to the Seller within 15 (fifteen) calendar days from the moment of submission of the notice of withdrawal from the Agreement. Goods are returned in the manner specified in the Online Store or by delivery to a physical store at Didžioji g. 8, Vilnius, Lithuania.

7.7. In cases where the Buyer returns only one or several, but not all, of the Goods purchased under the Contract, the costs of delivery of the goods shall not be refunded to the Buyer.

7.8. Returned Goods must be unworn, unwashed, undamaged, not lost their commercial condition (original labels and tags have not been removed or damaged, etc.), in their original packaging and be of unchanged characteristics.

7.9. Goods of inadequate quality shall be replaced and returned in accordance with Articles 6.363 and 6.364 of the Civil Code, the "Retail Trade Rules" approved by the Government of the Republic of Lithuania Resolution No. 738 of 22 July 2014. If the Buyer has purchased the Goods of inadequate quality, he/she may return the Goods and at his/her choice request:

7.9.1. that the Seller eliminates the defects of the Good free of charge within a reasonable period of time, if the defects can be eliminated;

7.9.2. to reduce the price of the Good accordingly;

7.9.3. that the Goods are replaced with an analogus Good of good quality;

7.9.4. to refund the price paid and to withdraw from the sale-purchase agreement.

7.10. The Buyer may choose only one option of the point 7.9. of these Rules. The Buyer must express his/her choice when returning the Good. If the Buyer selects point 7.9.3. the Seller has no possibility to implement it (e.g. such Goods are no longer in production, etc.), the Seller may offer an alternative way.

7.11. According to the warranty, the Seller assumes responsibility if the physical defect (factory defect) is detected within 2 (two) years from the date of delivery of the Good to the Buyer. A claim to eliminate a material defect or to replace a Good of inadequate quality may be filed within a limitation period of 2 (two) years, calculated from the date of detection of the defect.

7.12. The contract for the inadequate quality of the Good shall be terminated upon the Buyer's free-form request, which shall be submitted to the Seller at the e-mail address support@bmlmenswear.com. The submitted request indicates the Good, the reason for its return (defects in the quality of the Good) and one of the Rules 7.9. requirements referred to in these Rules. A document confirming the purchase of the Goods must be attached to the request. If such a document is not provided, the Seller may refuse to implement the Buyer's requirements.

7.13. If the Buyer terminates the Contract due to inadequate quality of the Goods, the Seller must refund to the Buyer the price paid by the Buyer not later than within 14 (fourteen) days using the same method in which the Buyer paid for the Goods from which the payment was made, and if the Goods were purchased in a physical store by paying in cash, to the bank account specified by the Buyer. The costs of returning the Good of inadequate quality shall be paid by the Seller.

7.14. There is no provision for exchange of goods. If the Buyer wishes to replace the Good with another one, he/she should return the Good and place a new order.

7.15. In all cases, if the Goods returned by the Buyer do not meet the quality requirements set out in this section or are returned in violation of the established deadlines or other conditions, the Seller may refuse to refund the money paid by the Buyer for the Goods and their shipment and to send those Goods back to the Buyer. In this case, the Buyer will pay the costs of delivery of the Goods specified by the Seller.

7.16. The terms of refund to the Buyer specified in this section do not include additional periods that may arise due to the terms and conditions applicable to the refund of funds by the financial institutions whose services are used by the Buyer.

8. PROTECTION OF PERSONAL DATA

8.1. The Buyer's personal data provided using the Online Store is stored and processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation of the European Union and described in the Privacy Policy.

8.2. The Seller, acting as the main data controller, processes the Buyer's personal, confidential and/or proprietary information, including, but not limited to, the Buyer's personal data and/or any other information and documents provided by the Buyer, as well as information related to the relationship between the Buyer and the Seller, the Buyer's visit to the Online Store, etc.

8.3. Appropriate technical and organisational measures shall be taken in respect of the Buyer to ensure the protection of all personal data processed against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, and against all other unlawful forms of processing.

8.4. More information about the processing of the Buyer's personal data can be found in the Privacy Policy of the Online Store.

8.5. The Seller undertakes to keep the information provided by the Buyer confidential and to use it only for such purposes as are related to the sale of the Goods and the provision of services to the Buyer. The information provided by the Buyer will not be used by the Seller for any other purposes or disclosed to third parties who are not related to the sale of the Goods and the provision of services to the Buyer.

8.6. The confidentiality obligation applies in all cases, except in cases where otherwise agreed or when the disclosure of information is required by legal requirements and required by authorized state institutions, or when such information is already public.

9. RESPONSIBILITY

9.1. The parties shall be liable for the breach of the Agreement concluded using the Online Store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

9.2. The Seller is exempted from any liability in cases when the Buyer has not read these Rules and the Privacy Policy applied by the Seller without taking into account the recommendations of the Seller and its obligations, although the Buyer has been given such an opportunity.

9.3. The Seller is not responsible for the fact that the goods in the Online Store may differ from the actual size, shapes and colour of the goods due to the characteristics of the monitor, tablet or mobile phone screen used by the Buyer or other technical reasons, as well as taking into account reasonably possible discrepancies in appearance.

9.4. The Seller shall not be liable for the non-performance or delay in performance of the Agreement or any obligations under the Agreement, if such non-performance or delay is caused by events beyond the control or control of the Seller.

9.5. The Seller's liability arising from the performance of the sale-purchase agreement is limited only to direct losses and the amount of 10,000 (ten thousand) euros, except for the Seller's civil liability for damage caused due to the Buyer's life-threatening health injury or for damage caused to the Buyer's property, where the Seller's liability is unlimited.

10. DISPUTE RESOLUTION

All disagreements between the Buyer and the Seller arising out of or related to the Contract for the Purchase and Sale of Goods shall be resolved by negotiation between the parties. If an agreement cannot be reached, you can submit an application or complaint regarding the goods purchased in the Online Store to the State Consumer Rights Protection Authority of the Republic of Lithuania (Vilniaus str. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. +370 5 2626751, on the website www.vvtat.lt (as well as for the territorial divisions of the State Consumer Rights Protection Authority in the counties), or fill in the application form on the ODR platform http://ec.europa.eu/odr/.

11. FINAL PROVISIONS

11.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania, the law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.

11.2. If any provision of these Rules is found by a court to be illegal, invalid or unenforceable, the other provisions of these Rules shall remain in force and operate in their entirety. Any provision of these Rules that is found to be illegal, invalid or unenforceable only in part or to a certain extent will remain in force to the extent that it has not been found to be illegal, invalid or unenforceable.

11.3. These Rules do not restrict in any way and in no case may be understood as restricting the rights of the Buyer (consumer) established in the legal acts of the Republic of Lithuania.

11.4. The Buyer may send all messages, inquiries, complaints of any kind to the Seller's e-mail address support@bmlmenswear.com. The Buyer has the right to contact the Seller and the Seller's business address at Didžioji str. 8, Vilnius.

11.5. The Seller reserves the right to suspend, at its own discretion to complete, amend these Terms and other documents related to the Rules, without prior notice. Supplements or amendments to the Rules shall come into force from the day of their publication, i.e. from the day they are placed in the Online Store.

11.6. When the Buyer makes purchases in the Online Store, the Rules in force at the time of placing the Order apply.

11.7. If the Buyer does not agree with the new wording of the Rules, partial supplements and amendments, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the Online Store.

11.8. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Online Store without informing the Buyer about it.